1. Shipping Policy
All orders are subject to the availability of products. In case a product is not available at the time of the order, we will inform you of this and reimburse the totality of your order by the means of your used paying method.
2. Delivery location
The products offered on our website can be delivered to addresses located worldwide.
3. Delivery time
An anticipated delivery time will be communicated to you as soon as your order is issued. Delivery times are approximations and start with the time of delivery, not with the date of the order. Delivery times can only be understood as approximations and are subject to the acceptance and approval of your order. Unless unforeseeable circumstances exist, we will do everything we can to deliver your order within 30 days after you have placed your order. Working days comprise Mondays to Fridays and exclude public holidays. Please note that we cannot carry out shipments on Sundays. The delivery date can also vary due to the delivery company’s activities, the delivery location, the delivery method and the ordered products. Products can also be delivered separately. As soon as the item has been sent, we put the tracking numbers of the delivery at your disposal.
4. Delivery costs
Delivery costs have a fixed rate for each product. You can see the total shipping cost for each item, by visiting the checkout order form.
5. The transport of damaged products
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
In case damage is to be seen on the packaging during delivery, please inform us directly at [email protected] and send us a picture of the damaged packaging and/or product. We will then review the case and file a dispute with the courier.
If you have questions in relation to the delivery and shipment of your order, contact [email protected]
7. Refund Guidelines
The GGM Brands refund guidelines are applicable to your purchase of a material or product offered by GGM Brands via the website (commonly referred to as „Product“). In case you have to send back a defective or damaged product, you can send the product back to the company within thirty (30) days in order to apply for a refund, as long as the following general business terms are complied with:
- Prior to sending the item back, you should contact GGM Brands via email at [email protected], in order to request a Returned Material Authorization (RMA) number. Write the RMA number on the delivery ticket of each single package that needs to be given back. Please note that we do not accept a product without the RMA number that will be given to us 30 days after your purchase and will send the product back at your costs. We suggest that you proceed by registered mail so as to ensure a speedy delivery.
- Products need to be sent back to us unopened and in their original package in order to be refunded. GGM Brands does not reimburse the delivery costs for the return of the goods.
- Packages that are sent back with insufficient postal charges will not be accepted.
- Products need to be sent back in their original state and received by GGM Brands. We do not accept products that were damaged during the return of the goods. Thus, please note that you should package the product well and possibly secure the delivery.
- There is no refund/reimbursement/ replacement for outlet goods or reduced goods.
- In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher.
The GGM Brands refund guidelines only apply to products and not to memberships, registrations or subscriptions to online services.
8. Cancellation Conditions
Users can cancel their orders within 24 hours (before shipment) with a written notice: (a) via E-mail to [email protected]
All orders cancelled after 24 hours are subject to a $20 administration fee, wether or not your order has shipped. If the order has shipped already, the buyer will be responsible to arrange the return shipping and needs to cover the return shipping costs fully. We can only accept returns with a valid tracking number.
9. Exclusion of liability for associated companies
At any time, GGM Brands can support, foster or suggest services and/or products. GGM Brands’s suggestions are based exclusively upon the GGM Brands’s belief that the services or the product are valuable to the consumer, based on the appropriate assessment via GGM Brands and/or the relationship between GGM Brands and the provider/manufacturer of such services and products and/ or prior use of such services and products. GGM Brands can be compensated for its suggestions. GGM Brands can obtain services/products in order to review them. GGM Brands tries to conduct an impartial review of such services and products. In case a service or a product does not correspond with the norms or expectations of GGM Brands, or if it is ranked as insecure or possibly insecure, this knowledge will be included in the corresponding review of the relevant services and products. Irrespective of the above, no review shall be understood as a warranty, representation or guarantee of the adequacy of any service or product for a specific purpose, and no person shall rely on a review in order to decide to purchase, obtain or use a service or a product. The decision to use any service or product for which GGM Brands provided a review, remains in the sole responsibility of the person who has used such services and products and GGM Brands is not liable for the use of such services and products by a person.
10. Limitation of liability of GGM Brands
Any liability of GGM Brands, whether by contract, tort, negligence or otherwise, is only valid in its entirety for direct and actual damages and cannot surpass the costs received by GGM Brands from the user in relation to the use, registration and subscription to online services. GGM Brands is not liable for losses, damages, claims, costs, expenses or other obligations that arise directly or indirectly from the use or reliance on contents from the website or online services. Without constraints, GGM Brands is not responsible or liable for the losses or damages in direct or indirect link with (1) any loss in any form; (2) the incapacity or delay on the access in relation to the use of the website, or any links to other websites or any contents therein; (3) Information or contents, that are not available on the website or contents provided by GGM Brands or the failure or delay of GGM Brands’s specific contents, or mistakes during the transfer of any contents, or (4) any form of use of contents on the website, that are possibly unfit for their intended purposed or do not correspond to the industry’s norm.
We reserve the right to amend these business conditions at anytime and under our own discretion. Read these terms of business regularly in order to verify the existence of any new amendments. On this site, we will publish any announcements pertaining to any amendments and additions that will be made to these business conditions. Amendments will not apply retroactively and are applicable starting from the date of publication. Amendments that affect new functions of the online services, such as the amendments that are made on legal grounds.